At Arabisk, we are committed to providing a seamless, reliable, and convenient shopping and delivery experience for all our customers.
This Cancellation Policy outlines the terms and conditions governing order cancellations through the Arabisk platform, ensuring transparency and fairness for customers, merchants, and delivery partners.
Arabisk operates as a technology platform connecting customers with restaurants, supermarkets, pharmacies, retail stores, and delivery service providers.
Order cancellation eligibility depends on the order status, preparation stage, and the nature of the products or services requested.
Customers may request to cancel their orders before the merchant begins preparation, subject to the conditions outlined in this policy.
Customers may cancel their orders before the merchant begins preparing or processing them.
In such cases:
Orders may be canceled without cancellation fees.
For prepaid orders, eligible refunds will be processed according to the Arabisk Refund Policy.
Customers may request cancellation through the Arabisk application or by contacting customer support.
Once a merchant begins preparing or processing an order, cancellation may no longer be possible, particularly for products prepared specifically for the customer.
This includes:
Food orders that restaurants have already started preparing.
Grocery orders that stores have begun processing or packing.
Customized or specially prepared products.
Orders that have already been handed over to a delivery partner.
In such cases, cancellation requests may be subject to review, and refunds may not be available unless required by applicable consumer protection laws.
Merchants may cancel orders under certain circumstances, including:
Unavailability of requested products.
Inability to prepare or fulfill an order.
Temporary store closures or operational interruptions.
Technical or operational issues preventing order completion.
If an order is canceled by a merchant through no fault of the customer, the customer is entitled to a refund for products or services not provided, in accordance with the Arabisk Refund Policy and applicable laws.
In certain circumstances, orders may be canceled due to delivery-related difficulties, including:
Unavailability of a suitable delivery partner.
Operational issues preventing successful delivery.
Inability to access the specified delivery location.
Severe weather conditions or emergencies affecting delivery safety.
Arabisk will review such situations and determine the appropriate resolution, which may include rescheduling delivery, canceling the order, or issuing an eligible refund.
Cancellation requests may be declined, or reasonable and previously disclosed charges may apply where legally permitted, in circumstances such as:
Providing an incorrect or incomplete delivery address.
Failure to respond to necessary communication attempts from the delivery partner or support team.
Refusing to receive an order without a valid reason after it has been prepared and dispatched.
Requesting cancellation after order preparation or delivery services have already begun.
Each case will be reviewed individually, taking into account the order status, actual costs incurred, and applicable consumer rights.
For parcel pickup and delivery services offered through Arabisk:
Customers may request cancellation before the delivery partner collects the parcel.
Once a parcel has been collected, cancellation eligibility depends on the delivery status and whether the parcel can be returned to the sender.
Charges may apply for transportation services already performed, provided such charges are properly disclosed and permitted by applicable laws.
If delivery cannot be completed due to operational issues attributable to Arabisk, the situation will be reviewed to determine the appropriate resolution.
If a prepaid order is successfully canceled and the customer is eligible for a refund, the refund may be processed through one of the following methods:
The original payment method used for the transaction.
Arabisk Wallet credit, where available and accepted by the customer.
Refund processing may take 5 to 14 business days, depending on the customer's bank or payment service provider.
All refunds are subject to the Arabisk Refund Policy and applicable laws and regulations in the Sultanate of Oman.
Arabisk reserves the right to review and verify cancellation requests, including:
Reviewing order status and transaction history.
Contacting merchants or delivery partners.
Verifying cancellation reasons and supporting information.
Taking reasonable measures to prevent misuse of the platform.
These measures are intended to ensure fairness and transparency for all parties without limiting any legally protected consumer rights.
In cases of force majeure or extraordinary circumstances affecting order fulfillment, including severe weather, natural disasters, emergencies, or major operational disruptions, Arabisk reserves the right to take appropriate measures to protect customers, merchants, and delivery partners.
Such measures may include delaying, rescheduling, or canceling orders, with any applicable refunds handled in accordance with relevant laws and regulations.
Arabisk respects and complies with applicable consumer protection laws and regulations in the Sultanate of Oman.
Nothing in this Cancellation Policy is intended to restrict, exclude, or override any mandatory consumer rights provided by law.
This includes rights relating to defective products, goods that do not conform to their descriptions, or services that have not been delivered or performed as agreed.
Arabisk may update or modify this Cancellation Policy when necessary to reflect operational changes, service improvements, or regulatory requirements.
Any updated version will be published through the Arabisk application or official website, with the effective date of material changes communicated where appropriate.
For questions regarding order cancellations or assistance with cancellation requests, customers may contact the Arabisk Support Team at:
Email: support@talentsglobal.com
We are always happy to assist you and are committed to providing a reliable and convenient experience.
Arabisk | Beyond Just Delivery
