At Arabisk, customer satisfaction is important to us. This Refund Policy explains how refunds are handled for orders placed through the Arabisk platform.
Arabisk operates as a technology platform connecting customers with merchants. Refund eligibility depends on the nature of the issue and order status.
Refund requests are reviewed individually to ensure fairness to customers and merchants.
A refund may be issued in the following situations:
Order was not delivered.
Merchant accepted the order but failed to prepare it.
Incorrect or missing items were delivered.
Damaged or unsafe products received.
Payment was charged but order confirmation failed.
Delivery could not be completed due to operational issues.
Refunds may not be granted if:
The order has already been prepared or dispatched.
Incorrect address or contact details were provided by the customer.
Delay caused by external factors beyond operational control.
Customer changes mind after preparation has started.
Approved refunds will be processed through:
Original payment method, or
Arabisk wallet credit (if applicable).
Refund processing time may take 5–14 business days, depending on the customer’s bank or payment provider.
Customers may cancel orders only before the merchant begins preparation.
Once preparation starts, cancellation may not be possible.
Arabisk reserves the right to:
review order history,
contact merchants or delivery partners,
request supporting information before approving refunds.
Arabisk may refuse refund requests in cases of suspected abuse, fraud, or repeated unreasonable claims.
For refund requests, customers may contact:
support@talentsglobal.com
